At Woden Mead, we take pride in our craft and want you to be completely satisfied with your purchase. If you need to return an item, our policy lasts 30 days from the date of purchase. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, the item must be unopened, unused, and in its original condition, including all packaging. Returns must be authorised before being sent back — please contact us at returns@wodenmead.co.uk to arrange this. Once approved, we will provide return instructions.
You must also provide proof of purchase (e.g., receipt, order confirmation).
In certain cases, only a partial refund may be granted:
Once we receive and inspect your return, we will notify you via email whether your refund has been approved. If approved, your refund will be processed and credited back to your original payment method within a set number of days.
If you have not received your refund yet:
If you’ve done all this and still have not received your refund, please email us at returns@wodenmead.co.uk.
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
For any questions about refunds or returns, contact us at returns@wodenmead.co.uk.